What we collect and why

The online form requires your first and last name, phone number, email address, and current address. We also ask about the items, their location, condition, acquisition history, and your ownership or authority to sell. We use this information to respond, review the items, verify a seller, and keep business records.

Before a purchase, we require a valid photo ID, a seller portrait, a photo of the seller with the item, and item photos. These can be supplied through the private upload step or completed with staff at an appointment. We do not use these images for automated face recognition.

Private uploads and staff access

Your details are saved privately as you continue through the form. Uploaded files and stored inquiry details are encrypted. Files are kept outside the public website and can be viewed only after staff authentication. Photos are processed to remove embedded metadata; PDF scans are converted to image-only documents.

Our email service sends acknowledgments and follow-up questions. Our staff’s Clutter Cash In notification group receives concise inquiry updates, including contact details and what remains outstanding. Your full street address, ID documents, and uploaded photos are not included in those notifications. Authorized staff can open the protected inquiry record to review them. Service providers involved in hosting, email, and business notifications process the information needed to provide those services.

Keep your continuation link private

A private continuation link lets you return to your inquiry without creating an account. Anyone you give that link to may be able to view and edit the inquiry details. It does not provide access to download your identity documents. Do not share the link publicly. Please do not send ID scans or ID numbers through ordinary email.

How long information is kept

Unsubmitted drafts are removed after 30 days without activity. Inquiries that do not result in a purchase are removed after 90 days without activity, unless a documented business or legal hold applies. Limited encrypted backups may retain a removed record for up to 14 additional days.

Completed purchase records and records on hold are kept for applicable business and recordkeeping requirements. Closing an inquiry does not automatically erase a completed purchase record.

Contact, corrections, and marketing

This form does not subscribe you to marketing. Required inquiry and purchase records are separate from any optional marketing preferences. To correct information or ask about a record, contact cashin@tg.cluttercashin.com or call 309-306-9252. Some records may need to be retained or disclosed to meet applicable obligations.

Seller intake policy: September 14, 2026.