Clutter Cash In · Canton, Illinois
FAQ
The practical details, before you sell.
Here’s how offers, payments, appointments and collections work. For item categories and exceptions, read what we buy and what we don’t buy.
How do you make the payments?
We purchase items or lots over $30 and pay by check. An inquiry is not a guaranteed offer or purchase.
What if I don’t agree with the amount offered?
We never force you to accept a cash offer made by us – it is always your choice. You always keep your valuables in your possession until a deal is agreed.
Do you need to know my name?
Yes. Before purchasing, we require your first and last name, phone number, email and address, a valid photo ID, a photo of you, a photo of you with the item, and information about where the item came from and your right to sell it. Our optional seller form lets you provide this privately online. You can also call and complete these requirements in person at an appointment. Please don’t email ID documents or numbers. Read our seller privacy notice for how intake records are used and retained.
Do I have to fill out the form or email you?
No. You can complete the requirements with us in person. Please give us a call at 309-306-9252 to talk about what you have to sell and to make an appointment for us to value it.
What if I have more than a few things, or something too large to bring in?
Depending on what items you have, and where you are located, we can usually come out to you. Send us a quick message and we can make an appointment for you.
I have some packaging materials to get rid of – do you take them?
We only use recycled materials for our packaging, so, yes! we will gladly take any styrofoam, bubble wrap, packing peanuts, or air pillows that you would like to get rid of. We also accept small and medium Amazon boxes but do not require any grocery bags or larger boxes at this time.
Where does my stuff go?
We sell your items through a network of international marketplaces. Some items take months or years to find the right buyer for, but we don’t mind — that’s what we do! We are also continually building relationships with niche buyers from around the world. If you are a collector or dealer of a specific rare or vintage item please do get in touch so that we can add you to our register.
Why haven’t I received an offer right away?
We answer all messages in the order in which they are received. Some valuations can take several hours to several days depending on the rarity of the items and the amount of research required. As we are a small team who also does on site visits, we do appreciate your patience and reassure you that we will be in touch as soon as possible!
I came to the shop, but no one was there – why?
We operate by appointment only. This allows us to be fair with everyone who is already waiting for their valuation to be completed. We are often “in the field” doing home visits for people with large lots or collecting items so we aren’t able to always be available in person. Call us at 309-306-9252 or use our seller form, and we’ll get back to you as soon as possible.
Ready when you are
Tell us what you’d like to sell.
Start with your details and the photos you have. You can finish verification with us at an appointment.
